Rectory Privacy Policy
Updated: September 2026
Rectory Homeware Ltd (“Rectory”, “we”, “us” or “our”) operates this website and online store, together with the information, content, features, products and services available through it (collectively, the “Services”). Our aim is to provide our customers with a simple and carefully curated shopping experience.
Our website is powered by Squarespace, which provides the platform that enables us to offer our Services online.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase from Rectory, use our Services or otherwise communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will take precedence.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used and disclosed as described below.
Personal Information We Collect or Process
When we refer to “personal information”, we mean information that identifies you or could reasonably be linked to you. It does not include information that has been anonymised or otherwise altered so that an individual can no longer reasonably be identified.
Depending on how you interact with Rectory, where you live and what is permitted or required by applicable law, we may collect or process the following types of information:
Contact information, including your name, email address, telephone number, billing address and delivery address.
Payment and financial information, including payment details, transaction information, payment method and payment confirmation. Payment information may be processed on our behalf by our payment providers.
Account information, where applicable, including login details, preferences and settings.
Order and transaction information, including products you view, add to your basket or purchase, together with previous orders, returns, exchanges or cancellations.
Communications, including information you provide when contacting Rectory with a question, enquiry or customer-service request.
Device information, including information about your device, browser, network connection, IP address and other online identifiers.
Usage information, including information about how and when you access, browse and interact with our website and Services.
Where We Obtain Personal Information
We may collect personal information:
directly from you when you place an order, create an account, contact us or otherwise provide information to us;
automatically when you visit or use our website, including through cookies and similar technologies;
from service providers that supply technology or other services to Rectory and process information on our behalf; and
from our business partners or other third parties where appropriate and permitted by law.
How We Use Your Personal Information
Depending on your interaction with Rectory, we may use your personal information for the following purposes:
Providing and improving our Services. We use information to process payments and orders, arrange delivery, manage purchases, returns and exchanges, maintain customer accounts where applicable, remember preferences and provide an effective shopping experience. We may also use information to understand how customers use our website and to improve our products and Services.
Marketing and communications. Where permitted, we may use your information to send news, offers, product information and other marketing communications by email or other appropriate means. We may also use information to help us understand the effectiveness of our marketing.
Security and fraud prevention. We may use personal information to protect our website and customers, provide secure transactions and identify, investigate or prevent suspected fraudulent, unlawful or malicious activity.
Customer service. We use your information to respond to enquiries, provide customer support and maintain our relationship with you.
Legal and regulatory purposes. We may process information where necessary to comply with applicable laws, respond to valid legal or regulatory requests, establish or defend legal claims, or enforce our terms and policies.
How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate Rectory and provide our Services. These may include:
Squarespace and other technology providers that support our website;
payment-processing providers;
delivery, fulfilment and postal or courier services;
IT, hosting, data-storage and analytics providers;
customer-service providers;
professional advisers where required;
marketing and advertising partners where appropriate and permitted by law; and
regulatory authorities or other organisations where disclosure is required by law.
We may also disclose information where you specifically request or consent to us doing so, for example when information is required to deliver products to you or when you interact with third-party or social-media features.
If Rectory undergoes a sale, merger, restructuring or other business transaction, personal information may be transferred where reasonably necessary as part of that transaction and in accordance with applicable law.
Squarespace and Other Service Providers
Our website is hosted and supported by Squarespace. Squarespace and other service providers may process certain information relating to your access to and use of our website in order to provide their services to Rectory.
Information may also be processed by third-party providers involved in areas such as payments, website analytics, order fulfilment and delivery.
These providers may process information in countries outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers of personal information.
Third-Party Websites and Links
Our website may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not operated or controlled by Rectory, we recommend reviewing that organisation's privacy policy and terms. Rectory is not responsible for the privacy practices, security or content of third-party websites.
The inclusion of a third-party link on our website does not necessarily mean that Rectory endorses that website, its content or its operator.
Children's Data
Our Services are not specifically intended for children and we do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us using the details below.
Security and Retention of Your Information
We take reasonable steps to protect the personal information we hold. However, no online system or method of transmitting information can be guaranteed to be completely secure.
You should therefore avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have rights concerning your personal information. These may include:
Access – the right to request details or a copy of personal information we hold about you.
Correction – the right to ask us to correct inaccurate or incomplete information.
Deletion – the right, in certain circumstances, to ask us to delete your personal information.
Data portability – the right, in certain circumstances, to receive personal information in a suitable format or request that it be transferred to another organisation.
Restriction or objection – the right, in certain circumstances, to ask us to restrict or stop particular uses of your personal information.
Withdrawal of consent – where we rely upon your consent, you may withdraw that consent at any time. This will not affect processing carried out lawfully before your consent was withdrawn.
You may contact us using the details below if you wish to exercise any of these rights. We may need to verify your identity before responding to certain requests. We will not treat you unfairly or discriminate against you because you have exercised your data-protection rights.
Marketing Preferences
If you have chosen to receive marketing emails from Rectory, you can unsubscribe at any time using the unsubscribe link contained within our marketing communications.
Even if you unsubscribe from marketing, we may still contact you where necessary regarding an order, transaction, customer-service enquiry or other non-promotional matter.
Complaints
If you have a concern about the way Rectory collects or uses your personal information, please contact us first using the details below so that we can try to resolve the issue.
You may also have the right to raise a complaint with the relevant data-protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to Rectory's business, our website, our Services, our practices or applicable legal and regulatory requirements.
When we make changes, we will publish the revised Privacy Policy on our website and update the “Last updated” date above.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices or would like to exercise your data-protection rights, please contact:
Rectory Homeware Ltd
Email: hello@rectorycandles.com
Telephone: +44 7956 572880
For the purposes of applicable UK data-protection legislation, Rectory Homeware Ltd is the data controller responsible for your personal information.